Your relationship with us doesn't end when you install the software. That's just the beginning. All software purchased directly from Vectorworks Inc. comes with a no questions asked, 30-day money-back guarantee and free tech support via phone, email, or fax for 12 months from date of purchase. When contacting tech support, please be sure to designate your Tech Support Liaison. You may designate a Tech Support Liaison from among your authorized Vectorworks users. You may only assign one Tech Support Liaison for every three software licenses owned and covered under the 12-month free tech support term with a maximum of three Tech Support Liaisons per customer.
Technical Support Resources
Knowledge base — Find answers to the most common technical questions; watch video tutorials and tech tips in one place.
Community board — If you have a Vectorworks question or you’re just in need of advice about your industry, most likely a Vectorworks specialist has already posted the answer for you.
To generate an email request for technical support, please visit this page.
If you are an international customer, please visit our Distributor page for information regarding technical support in your country.