Upgrade Purchasing Policy
General Upgrade Policy Information
Keeping current with Vectorworks software allows you to maximize your efficiency and take advantage of cutting-edge technology. Our subscription program, Vectorworks Service Select, is the most cost-effective way to ensure that you will always have access to the most current version of our software. We have updated our upgrade policy to reflect the continued growth of our subscription program and the advancements of our software.
What is changing around the upgrade policy?
As of September 14, 2016, Vectorworks, Inc. will discontinue the current upgrade options that are available for licenses four or more versions behind the current version. Users who are designing with one of these older versions will only be able to transition to the current version by purchasing a new license.
Why is Vectorworks changing the upgrade policy?
Vectorworks software continuously evolves as new hardware and technologies become available. We want to support you and your business as you evolve, as well as help you take advantage of our newest features and latest technologies.
Vectorworks Service Select is the most cost-effective way to ensure that you will always have access to the most current version of our software. Recognizing that most of our customers are already on subscription, we are simplifying our upgrade options.
Who is impacted by these changes?
Anyone who would like to transition to the current version of Vectorworks software but is currently using a license four or more versions behind the current version will be affected by the upgrade policy change.
What do these changes mean for customers who are using older versions of Vectorworks software?
Customers who have purchased a license will be able to continue using that version of software indefinitely or as long as their hardware allows. Those who wish to move to the latest version of Vectorworks software may do so only by purchasing a new license.
Is this change global?
Yes. This policy will affect upgrade purchases globally.
When will the new upgrade policy be effective?
This new upgrade policy will be effective on September 14, 2016.
What upgrades will be eliminated?
An upgrade will no longer be offered for customers with a license four or more versions behind the current version. For example, when Vectorworks 2017 is released this fall, users who are designing with Vectorworks 2013 will only be able to transition to the current version by purchasing a new license. This policy change applies across all product lines.
Vectorworks Service Select members will continue to receive access to the latest version of their software as part of their subscription benefits.
What products are covered by this policy change?
All Vectorworks software products are covered by this policy change.
Does the upgrade change affect Vectorworks Service Select customers?
This upgrade policy change does not affect software licenses that are active on a Service Select subscription. However, customers with parked licenses of older versions will be affected. Any parked license that is four or more versions behind the current version may not be upgraded as of September 14, 2016. If you wish to activate the license on contract after this date, you must purchase a new license.
What is a parked license?
Licenses owned but not enrolled in Vectorworks Service Select are considered “parked.” Parked licenses and their assigned users are not eligible for the benefits of Vectorworks Service Select. Customers may un-park and add new licenses to the program at any time.
Who do I contact if I have additional questions about the upgrade policy change?
Customers who have questions or need more information may reach out to our sales team at 888-646-4223. If you are a customer outside the United States, please visit http://www.vectorworks.net/international/ to locate a distributor in your area.