With the enforcement of the new EU data protection regulation known as General Data Protection Regulation (GDPR), we are actively taking steps to inform you about how your Vectorworks data is collected and how you can control the data that we receive.
Vectorworks software collects data about how you use Vectorworks products; this information is saved in a user log. Preference settings within Vectorworks allow you to manage the type of data that is reported to us from this log. In addition, when you check for software updates, we require general information about your machine so that we can offer you the proper update.
Error reports include aggregated information about application crashes and other basic usage statistics.
A user log is a file that contains Vectorworks usage data, such as Vectorworks version number and general operating system configuration (platform, graphics card, and monitor resolution). The log also includes application crash details, selected workspace, undo actions, and tool or command selection. Your selected reporting preference determines how much of this data we receive.
The Error reporting options in the Session tab of the Vectorworks preferences (Tools > Options > Vectorworks Preferences) allow you to specify one of four levels of information we receive.
The options allow you to choose one of four levels of information detail sent to Vectorworks.
We cannot see the data in your drawings. We do not collect usage data unrelated to Vectorworks software.
The user log is saved in your user folder.
Data collection and reporting happens in the background as you work and does not affect your workflow.
The Check for updates option, located in the Session tab of the Vectorworks preferences, selects how often the program should check for available software updates. We require general information about your system so that we can best determine the proper update for you. When checking for updates, we always receive general information about the operating system, graphics card, monitor resolution, and Vectorworks version.
We always seek to provide you with the best possible, highest quality Vectorworks software. The aggregated user log information that we receive invaluably assists us with product development while maintaining user privacy.
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