Customer-Focused for Your Success
Your relationship with us doesn't end when you install the software. That's just the beginning. All software purchased directly from Nemetschek Vectorworks comes with a no questions asked, 30-day money-back guarantee and free tech support via phone, e-mail, or fax for 12 months from date of purchase. When contacting tech support, please be sure to designate your Tech Support Liaison. You may designate a Tech Support Liaison from among your authorized Vectorworks users. You may only assign one Tech Support Liaison for every three software licenses owned and covered under the 12-month free tech support term with a maximum of three Tech Support Liaisons per customer.
Technical Support Resources
Knowledge base — Find answers to the most common technical questions; watch video tutorials and tech tips in one place.
Community board — If you have a Vectorworks question or you’re just in need of advice about your industry, most likely a Vectorworks specialist has already posted the answer for you.
US Contact Number:
To generate an email request for technical support, please visit this page.
If you are an international customer, please visit our Distributor page for information regarding technical support in your country.