Vectorworks Cloud Services FAQ

  1. What is Vectorworks Cloud Services? What is the Vectorworks Cloud Services desktop app? What apps are available in Vectorworks Cloud Services?

  2. With Vectorworks Cloud Services, you will discover the freedom to share files and to make design decisions from any location. Changes to your Vectorworks files will automatically be synchronized to your private cloud storage, allowing you to browse and share your latest designs from any web-enabled device.

    Vectorworks Cloud Services will save you time by freeing up desktop computing power. For example, creating client presentations with desktop-design software often requires a significant amount of user investment to coordinate, monitor, and wait while resources consume the desktop CPU. Vectorworks Cloud Services provides a cloud-based workflow, shifting calculations needed to generate sections, elevations, renderings, and BIM data from the desktop to the cloud.

    Vectorworks Cloud Services Desktop App: Take advantage of functionality to not only store and share, but also synchronize and compute presentation and construction documents in the cloud. Simply drag your files or a shortcut to your project folder into your Vectorworks Cloud Services app folder, and it all happens automatically.

    The Vectorworks Cloud Services Desktop App also allows you to view, organize, and share your documents using only a web browser from any computer or web-enabled device.

    • View all exported Vectorworks files through any web browser
    • Email links to the exported files to interested parties from within the Vectorworks Cloud Services portal

    Vectorworks Nomad iOS and Android Apps: Whether you are in a meeting, on the job site, or on vacation, the Vectorworks Nomad app provides everything you need to view, mark up, share, and synchronize your Vectorworks files across your devices and with your colleagues–all from the convenience of your iPhone, iPad or Android Device.

    • Interact with a native mobile application that supports common touch gestures
    • Download all exported presentation documents to your mobile device for offline viewing
    • View all exported files through your mobile device
    • Email the exported files to interested parties from your mobile device
    • Create Markups that are synchronized
    • Take measurements using the Tape Measure tool
  3. How do I access Vectorworks Cloud Services? Can I access it through Vectorworks Service Select? Is it available in my country?

  4. Vectorworks Cloud Services is offered exclusively to Vectorworks Service Select members, and can be accessed through the Vectorworks Cloud Services portal ( https://cloud.vectorworks.net ). This portal can also be reached through the Vectorworks Services Select portal (http://serviceselect.vectorworks.net ). Your login information is the same for both.

    For a list of countries where Vectorworks Services Select is available, please visit http://serviceselect.vectorworks.net/learn-more.

  5. Can more than one user access the same Vectorworks Service Select account?

  6. No, each user must log in with his/her individual Vectorworks Service Select login and password.

  7. What types of files can I have in my Vectorworks Cloud Services synchronization folder?

  8. You can have any type of files in your synchronization folder. The application can recognize Vectorworks files that need to be processed. Vectorworks Cloud Services supports older .vwx version files so you do not have to upload your Vectorworks files in the latest format.

  9. Are Subfolders and Shortcuts (Aliases on Macintosh) supported?

  10. Yes. The desktop application will search for Vectorworks files in any subfolders and shortcuts (aliases on the Macintosh) to local and network locations that you have placed into your Vectorworks Cloud Services folder. You do not have to alter your existing file structures in order to be able to start using Vectorworks Cloud Services.

  11. How do I know when a file has been processed and is ready for viewing?

  12. When you initiate synchronization, you will notice the icon in the task bar (menu bar for Macintosh users) will change. You can monitor the status of your jobs by right-clicking (control-click for Macintosh users) on the application icon in the task bar/menu bar. The icon will return to normal when the processing of all of your files is completed. The PDF files named the same as your Vectorworks files that have been returned back by the Vectorworks Cloud Services desktop application would also be available for you on the web.

  13. How do I install the desktop app?

  14. To install the Vectorworks Cloud Services desktop app, please visit the Cloud Services portal landing page ( https://cloud.vectorworks.net ) and click on the download button at the bottom. An alternative download location is the Cloud Services Portal Resources page (https://cloud.vectorworks.net/portal/resources/ ). Click on the download link under Desktop App (requires log in). Once your download is complete, simply double-click the installer file and follow the on-screen instructions. For more details, visit http://www.vectorworks.net/cloudservices to learn how to install and use the services.

  15. How do I install the Vectorworks Nomad App on my iOS device?

  16. To install Vectorworks Nomad, simply search for Vectorworks Nomad in the Apple App Store and download the app. Once it has downloaded, launch Vectorworks Nomad from your iOS device and use your Vectorworks Service Select username and password to log in. For more details, visithttp://www.vectorworks.net/cloudservices to learn how to install and use the services.

  17. How do I install the Vectorworks Nomad App on my Android device?

  18. To install Vectorworks Nomad for Android, simply search for Vectorworks Nomad in the Google Play Store and download the app. Once it has downloaded, launch Vectorworks Nomad from your Android device and use your Vectorworks Service Select username and password to log in. For more details, visit http://www.vectorworks.net/cloudservices to learn how to install and use the services.

  19. What features do I get with Vectorworks Nomad?

  20. The Vectorworks mobile application provides you with the ability to view, mark up, save, print, or email a private link to your files. Markups can also be saved, automatically syncing your changes to the cloud and to all of your computers and mobile devices.

  21. What are the system requirements for Vectorworks Cloud Services?

  22. The Vectorworks Nomad for iOS app can run on any iPhone or iPad that has iOS v6.0 or later.

    The Vectorworks Nomad for Android app can run on any device that supports Android 2.3.

    Minimum requirements:
    • iOS v6.0 or Android 2.3
    • 256 MB RAM

    Recommended requirements:
    • iOS v6.0 or Android 4.2
    • 512 MB RAM
    • iPad2 or Android Nexus 10 Tablet

    Nomad requires 7 MB of storage space for installation on the device. The Vectorworks Cloud Services desktop app requires OSX 10.6.8 or newer and Windows XP SP 3, Windows Vista SP 2, or Windows 7. 

  23. How can I view my presentation files on the web?

  24. You can access your files through the Vectorworks Cloud Service portal. Log in using your Vectorworks Service Select username and password. You may also print the files from the portal.

  25. How can I share my design documents with other people?

  26. Using the Vectorworks Cloud Services website, you can send an email, providing others with a timed publicly accessible link. While the link is active, they will be able to either view the file on the web or download it for later viewing. You can also share your design documents using your iOS device.

  27. I can’t view my presentation files in my browser. What is wrong?

  28. This problem can occur for a few reasons. Please refer to this article for troubleshooting: http://kb2.adobe.com/cps/328/328233.html

  29. Sometimes I see download errors reported in the Desktop application status dialog. What is wrong?

  30. The desktop client will make an attempt to overwrite an existing file if the file residing on the cloud is a newer version than the file on your desktop computer. It will report a download error if it is unable to overwrite your existing file. You may have locked your file for editing by having it open on your computer or simply by highlighting it and previewing it in the preview pane of your file explorer. To resolve the download error, close the file, if it is open, or deselect the file, so that the preview pane doesn’t lock it for editing anymore, or close the preview pane. When the file is no longer locked for editing, it will be downloaded automatically on the next auto sync.

  31. Are there any limits to Cloud storage?

  32. Each user is limited to 5 GB of total storage.

  33. What versions of Vectorworks files work with Vectorworks Cloud Services?

  34. All .vwx files work with Vectorworks Cloud Services. .mcd files are not supported.

  35. What security measures are in place for Vectorworks Cloud Services?

  36. User files are transferred over a secure HTTPS connection to and from the cloud.
    During transit and while at rest, the files are encrypted with AES-256, a U.S. government adopted security standard. 
    We also use Amazon Web Services as our cloud infrastructure, which provides security, redundancy, and multiple data centers across the world. You can find more information about Amazon’s security measures from the following articles:

  37. How can I delete my files on the cloud?

  38. Deletions can be made through both the iOS app and Vectorworks Cloud Services portal, but only PDFs will be deleted, not .vwx files. To also delete the .vwx file you will need to remove the .vwx file from your desktop synchronization folder.

  39. How can I file technical support issues and enhancement requests?

  40. If you are a customer in the United States, Australia, Canada – Paxar Technologies & Resolve Software Solutions, United Kingdom, Germany, Switzerland, Austria, Belgium (Dutch/Nederlands), Belgium (French/Français), France, Netherlands, Denmark, Japan, Sweden, New Zealand please submit your request here: http://serviceselect.vectorworks.net/support/supportform.If you are a customer outside the countries listed above, Vectorworks Cloud Services is not yet available to you. Please contact your distributor to request information about availability in your country:http://www.vectorworks.net/international/

  41. What does Vectorworks Cloud Services cost?

  42. Vectorworks Cloud Services is a part of the Vectorworks Service Select subscription offering in some countries. All benefits of Cloud Services are currently free for Vectorworks Service Select members. In the future, users will have the option to purchase additional 3D credits through the Vectorworks Cloud Services portal.

  43. If my firm has Vectorworks Service Select, do I automatically have access to Vectorworks Cloud Services?

  44. If you have an individual Vectorworks Service Select login, you will be able to access Vectorworks Cloud Services. Your login and password will be the same for both.

  45. Where can I find my login information?

  46. Your Vectorworks Cloud Services login and password are the same as your Vectorworks Service Select login and password.

  47. I forgot my password what do I do?

  48. Please go to http://serviceselect.vectorworks.net/mail_password_form?userid.Or, email our Service Select technical support team at premiumtech@vectorworks.net and include your license number or Vectorworks Service Select contract ID number.

  49. What is a 3D credit?

  50. 3D credits allow for processing compute intensive tasks such as cloud rendering of viewports. You will have the opportunity to purchase additional 3D credits in the future.

  51. How long will it take for my files to compute?

  52. Compute time varies based on file size, number of sheets, number and type of viewports, and type of rendering of viewports.

  53. Where can I see how much storage or credits I have used?

  54. From the Vectorworks Cloud Services desktop app, storage and credits are displayed in the menu and in the settings dialog.

  55. What fonts are supported by Vectorworks Cloud Services?

  56. Fonts should be Windows True Type and Open Type. Please see the following Knowledgebase article for a list of fonts supported by Vectorworks Cloud Services: http://kbase.vectorworks.net/questions/989/What+fonts+are+supported+by+Vectorworks+Cloud+Services. Macintosh fonts must be converted: http://freefontconverter.com

  57. What characters are allowed in file names?

  58. Vectorworks Cloud Services cannot currently process files with special characters in the file name. Valid file name characters for Apple Macintosh OS X and Microsoft Windows are letters A to Z, numbers 0 to 9, and the following: ` ^ @ { } [ ] , ; ’ $ = ! - ( ) . + _

  59. What if I want to use custom fonts?

  60. Custom fonts can be added to the Vectorworks Cloud Services folder on your computer. For additional information about fonts, please see this Knowledgebase article: http://kbase.vectorworks.net/questions/1001/Fonts+in+the+Cloud

  61. Where can I find the Terms of Service?

  62. Please see the Terms of Service link on the Vectorworks Cloud Services portal: https://cloud.vectorworks.net/termsofservice

Vectorworks Cloud Services Integration with Dropbox FAQ

  1. What are the benefits of integrating Vectorworks Cloud Services with Dropbox?

    The world's most popular, cloud-based file storage system, Dropbox, can now be connected to Vectorworks Cloud Services and Vectorworks Nomad. This means you can access your Dropbox files using Vectorworks Nomad and the Vectorworks Cloud Services web portal. Vectorworks Cloud Services processes your .VWX files that are stored within your Dropbox account, updates your viewports, and generates a PDF of your sheet layers for viewing, redlining, and sharing via Vectorworks Nomad and the Vectorworks Cloud Services web portal.

    Summary of Benefits:

    • View and open Dropbox files in Vectorworks Nomad and the Vectorworks Cloud Services web portal.
    • Perform ad-hoc or scheduled processing for changed or new .VWX files that are stored in your Dropbox account and generate PDFs.
    • Annotate PDF files stored in your Dropbox account using the Vectorworks Nomad mobile app.
    • Share your Vectorworks files or generated PDFs with your collaborators or customers using the standard Dropbox sharing functionality.
  2. How do I integrate Vectorworks Cloud Services with Dropbox?

    Follow these three easy steps to integrate with Dropbox:
  3. What is the difference between full and limited Dropbox access?

    • Full Access (recommended) 
      This option lets you share and collaborate with others via Dropbox. You are still able to limit the folders that will be monitored for changes to your .WVX files by using the Vectorworks Cloud Services desktop application.

    • Limited Access 
      A dedicated folder named “Vectorworks Cloud Services App” will be created within your Dropbox. This allows for processing of .VWX files only with no collaboration.

      Note: Dropbox does not currently allow app folders to be shared, contain shared folders, or be placed in shared folders. If you need to share the Vectorworks Cloud Services folder, please use the full access option. Vectorworks is only provided with read and write access to this folder and including subfolders.

      After you allow Vectorworks Cloud Services to access your Dropbox account, you will see a folder with the Dropbox logo in the Vectorworks Cloud Services portal and in Vectorworks Nomad.

  4. Why can't I share files stored in the Dropbox folder "Vectorworks Cloud Services App"?

    As a limitation set by Dropbox, app folder apps don't work with shared folders and app folders can't be shared, so you'll need to use the Full Access option if you want to interact with shared folders. You can switch from Limited Access to Full Access at any time using the setting page provided here: https://cloud.vectorworks.net/accounts/dropbox/.

  5. Can I specify which folders in my Dropbox account that will be monitored by the Vectorworks Cloud Services Desktop Application?

    Yes. You can specify them in the Vectorworks Cloud Services portal. We provide a button at the top left corner of a folder icon. Marking these folders allows you to limit the access of Vectorworks Cloud Services to certain subfolders within your Dropbox. This way, you may control your usage of space and computing units. We recommend that you only flag your actual projects with this feature and leave non-CAD folders and old projects unmarked. Note that for both Full and Limited Access, you need to mark folders for Vectorworks Cloud Services monitoring.

  6. Is there a way to tell Vectorworks Cloud Services to process my Dropbox account on a regular basis?

    Yes. You can set up a schedule in the Vectorworks Cloud Services app on your desktop computer. Click the Vectorworks Cloud Services icon on the computer's task bar. From the desktop app menu, select Settings > Scheduling Tab. For help, visit https://cloud.vectorworks.net/portal/help/desktopappinfo/#configuring_app.

  7. Can I use my existing Vectorworks Cloud Services and Dropbox accounts?

    Yes, you can use your existing user accounts. The Vectorworks Cloud Services integration with Dropbox simply allows the two applications to work together, so that you can benefit from their features at the same time.

  8. What happens with my Dropbox data after I integrate with Vectorworks Cloud Services? Where is it stored?

    Vectorworks Cloud Services transfers files from Dropbox to the Vectorworks Cloud server, processes the file, writes back the resulting PDF files to Dropbox, and deletes the temporary copy on the Vectorworks Cloud server.

  9. I connected Vectorworks Cloud Services with Dropbox, but Vectorworks Nomad still shows an empty Dropbox folder. What happened?

    Once you have activated the connection between Dropbox and Vectorworks Cloud Services, you need to process the .vwx files stored in your Dropbox account. Using the Vectorworks Cloud Services portal, you can choose which folders are monitored by Vectorworks Cloud Services. Once you marked the folders, the easiest way is to process the .vwx files is to use the Vectorworks Cloud Services desktop app on your local computer and run an ad-hoc or scheduled synchronization.

  10. Where are my markup files stored?

    If you annotate files stored in a Dropbox folder with Vectorworks Nomad, the markup files are stored next to the original file in the same Dropbox location.

  11. Should I use Vectorworks Nomad or the Dropbox app on my mobile device to view PDFs in my Dropbox account?

    Dropbox has great features for file storage, synchronization, and sharing, but the PDF viewer within Dropbox offers minor functionality. Vectorworks Nomad provides advanced tools for viewing, measurement, and markup. Use both tools to realize all the benefits.

  12. Why is Vectorworks Nomad not displaying all files stored within my Dropbox account?

    Currently, Vectorworks Nomad only supports viewing in a PDF file format. The Vectorworks Nomad user interface filters out other file formats. We are looking to support more file types in upcoming releases.

  13. How should I share Vectorworks Cloud Services-related documents contained inside Dropbox?

    For files stored in your Dropbox account, we recommend using the great sharing features offered through Dropbox. Vectorworks Nomad will act as a viewing and markup tool connected to your Dropbox account. Vectorworks Cloud Services will process Vectorworks files and generate PDFs.

  14. What happens if I upload a new .vwx file or make a change to an existing .vwx file in Dropbox?

    If these changes are made in a folder that is marked for monitoring by Vectorworks Cloud Services, the service will detect them. During the next synchronization process (either ad-hoc or scheduled), the new file or the changed existing file will be processed and PDFs will be generated.

  15. Is workgroup referencing supported for my files contained in Dropbox?

    Yes.

  16. Can I store fonts used in my Vectorworks drawings in Dropbox?

    Yes you can. Just be sure to activate the Dropbox connection. You can then save fonts to the Dropbox, and Vectorworks Cloud Service will use them.

  17. How do I disconnect Vectorworks Cloud Services from Dropbox?

    Log in to your Dropbox account at www.dropbox.com and navigate to Account Settings > My Apps > Uninstall Vectorworks Cloud Services.


Vectorworks Nomad and Snapping

  1. Why aren't snap points displayed in Vectorworks Nomad?

    Snap point data is generated on the Vectorworks Cloud Services server and then downloaded to your mobile device. Please check the following if you experience problems with snapping:
    • Update to Vectorworks Nomad Version 2.5 or newer.
    • Reprocess the Vectorworks file.
    • Check which tool you're trying to use. Note that only the measurement tools in Vectorworks Nomad support snap points.
    • Check your view because snap points are only displayed for Top/Plan views for 2D and 3D objects.
  2. Do I have to reprocess files to make snap points available?

    Yes. The snap point functionality is a new feature that we added to Vectorworks Nomad 2.5. As soon as you reprocess files on the Cloud server, snap points for Top/Plan views become available.

  3. What is the difference between the blue and red snap points?

    The red snap points show all points available within the magnifying glass area. The closest snap point to the center of the magnifying glass is highlighted in blue. Measurements are calculated based on this blue snap point.

  4. Why is snapping not displayed on PDFs produced with other CAD software or exported locally?

    PDFs generated with other software tools do not include snap point information data. PDF files need to be generated by Vectorworks Cloud Services in order to support snapping in Nomad.

  5. Is there a snapping feature on the Vectorworks Cloud Services portal page?

    No, there is not.

  6. Can I turn snapping on and off in Vectorworks Nomad?

    No. Currently, there is no way to turn snapping on or off.

  7. Is there a way to filter snap point types?

    No. Currently, there is no way to filter by point type in Vectorworks Nomad.